UserWay offers its customers a free AI-powered accessibility widget, that is easy and quick to configure. Its toolbars are customizable and offer the end-user the full accessible features. UserWay offers excellent audit, but it doesn’t fix web errors automatically. Instead, UserWay recommends ways to remediate errors. This gives your developers a better insight into the problem.
Easy to use
Value for Money
Web accessibility seems overwhelming, however UserWay promises to do the heavy lifting for their clients. Like most automated accessibility software, UserWay web accessibility solution does no harm of refactoring to your website. It promises compliance to ADA, WCAG 2.1, EN301-549, AODA, HIPA, ATAG, CVAA, GDPR, FERPA, as well as many other governmental laws and regulations UserWay combines detailed accessibility and automation to deliver a WCAG and ADA compliant website. It offers an accessibility widget powered by AI accessibility server that is exclusively dedicated to that purpose. In this UserWay review we explain all the top findings, pros and cons of this accessibility solution.
While researching and analyzing the UserWay web accessibility platform for this UserWay review, we found out there are three key features.
UserWay Accessibility Audit
UserWay Accessibility Audit is the brand’s cash cow while the widget is a free product. Starting at $1,850 for standard websites, $4,850 for large websites, to $9850 for e-commerce sites, this feature conducts a thorough edit on the website after which recommendations are made to resolve detected compliance issues. The accessibility audit is carried out by UserWay’s team of experts.
UserWay Accessibility Scanner
Accessibility monitoring can be a difficult thing if you were to do it manually. It is a moving target particularly for sites with news, user-generated contents, and platforms that consistently churn out contents that require regular updates. Not to worry, UserWay Accessibility Scanner promises realtime accessibility monitoring and lets you know precisely when and where new and existing contents violate any of the rules. Its robust infrastructure allows you to complete high-volume scans within minutes, depending on the volume. Their distributed and monitoring solution is said to complete about 30,000 scans on a site with 15,000 pages in less than an hour. Each violation flagged comes with a recommendation and explains the step to implement the code fix.
Through UserWay Content Moderator, it becomes extremely easier to check and weed out prejudicial contents and foul texts that might be hiding on your site. This is a step further in achieving equality for all and sundry beyond the limits of disability to the extent of AVOIDING Anti-Defamation League (ADL) related violations. Of late discriminatory contents (whether they are racist, sexist, xenophobic, or homophobic) are a big issue and you do not want to be found wanting of that. It not only diminishes users’ trust in your service, regardless of whether you inadvertently wrote something offensive, but it can also potentially land you a lawsuit. You wouldn’t want to get into a mess you could have avoided altogether, would you?
An important caveat regarding the content moderator is that the feature, like almost every other feature accompanying the software, does not act as a censor. It only makes suggestions which you may choose to or not accept. So, don’t rest on your oars thinking you can boycott the process simply by installing UserWay. A little man effort is still needed to achieve prejudice-free content.
UserWay Accessibility Widget
With the contrast feature, individuals with low vision can embolden contents so much so that it does not engender eye strain. Bigger texts feature lets users increase the font size to enhance readability. At the same time, it is possible to insert artificial spacing into texts to ensure legibility, all thanks to the accessibility widget. Touted as ‘powerful, scalable, lightweight, and secure’, the accessibility widget automatically generates the alt-text (alternative text attribute) for every single image on your website.
UserWay Dyslexia Friendly Font (UDF) features a typeface that enhances a fluid experience for dyslexics when they consume digital contents. This solution achieves this by embedding distinctive symbols to similar-looking letters so that they are easily distinguished by individuals with dyslexia. For example, the Dyslexia Friendly Font uses less symmetry and distinguishes ‘b’ from ‘d’ by adding a tail to lowercase ‘d’; and distinguishes ‘zero’ from ‘O’ with a slash in order to avoid confusion. Interestingly, this feature supports all languages based on the Latin and Roman alphabets.
While researching the UserWay solution for the 2021 UserWay review, we tested that UserWay functions work perfectly on Strikingly, WordPress, SquareSpace, Shopify, Joomla, Magento, WooCommerce, Wix, Volusion, Big Commerce, Webflow, Drupal, PrestaShop, Site 123, Concrete 5, Web.com, jimdo, .Net Nuke, Umbraco, and other major content management systems (CMS).
A key part of this review is testing UserWay automation technology. Although UserWay exhibits certain levels of automation, especially in its web accessibility audit, it is difficult to categorize the technology as fully automated. Unlike other solutions out there, such as AccessiBe, which analyzes the web and remediates within 48 hours, UserWay accessibility feature only supports detecting compliance violations. The onus lies on the client to effect these suggestions. It also may not boast a self-induced 24-hourly update.
Besides, unlike other web technologies, UserWay audit report is not fast enough to attain the level of automation. For instance, the earliest UserWay’s web accessibility audit report takes 12 days while some take as long as 14 business days before it gets to the client. It appears that the larger the number of web pages, the longer it takes to complete the accessibility audit. This service is ridiculously expensive. One can go on to spend as much as $20,000 for a website audit of 100 pages. That is alarming when compared to other known platforms. That said, there are good reasons to believe that the brand is working assiduously to correct these technical lapses.
There are a host of widget plans that clients can choose from depending on site traffic. Business websites are classified as small, medium, or large. Also, there is provision for a custom plan.
UserWay subscription starts from $49/month for sites welcoming not more than 300k visitors every month, to $299/month for pages hosting up to 30 million viewers. Whichever plan you choose, you get two months free subscription when you buy for a year. It should be noted that both medium and large business plans come with a dedicated UserWay account manager.
In addition to these features, UserWay has a list of other add-ons such as White Label, which allows you to remove the UserWay logo; Custom Branding, which lets you include your company logo. Usage Statistics to get an overview of the most used accessibility feature; and Modify Menu through which you can reorder or turn off any feature on the accessibility menu. Each add-on starts at $10/per month.
How UserWay works
To make sure we cover everything in this UserWay review, we explain how UserWay actually works. While registering, UserWay allows you to customize icon to signal the accessibility widget on your website. Then you choose the accessibility button then you choose a color for it to suit your website interface. The software supports many international languages including English, Arabic, French, Greek, Persian, Spanish, Swedish, just to mention a few. So, you are asked to choose your site’s language or you leave it for automatic detection. Next, a personalized long integration code pops up which you copy and paste just before the </body> tag on your site. Code is available for Basic Script, Advanced Script, and White Label Script.
After that, you are asked to verify. Finally, your accessibility widget is live and working. There is one last thing to do before you go, you need to copy the accessibility statement on your website as a new customized page for that purpose.
Clients can reach out to UserWay customer support by filling a form created for that purpose. The company website does feature a Live Chat window, so it may not be a part of its customer support strategy.
UserWay accessibility widget is exceedingly easy to use and effortlessly customizable to meet users’ needs. Every feature on the toolbar has been carefully designed to encourage equal access to digital content by all and sundry regardless of disabilities.
Free AI-powered accessibility widget
Easy and quick configuration
UserWay only performs a site audit. It does not fix errors automatically. At best, what it does is to spot the lapses then recommend ways to remediate it. The bulk of the problem lies on you, so you might need a few good hands to complement the widget's modest effort
Since it does not automatically correct accessibility lapses, it will be wishful thinking to expect that your site is kept complaint all round the clock. In short, you are not guaranteed a 24/7 compliance unless you can keep checking and fixing now and then.
UserWay offers different unique key features that can take your website to the next level. Becoming fully compliant with UserWay does cost some money. However it is a trustworthy solution that will take a lot of headaches away. Is UserWay the best solution to make your website accessible for everyone? If you want to compare UserWay review to other solution reviews, take a look at our review on AccessiBe vs UserWay.